Lobby Refresh

Prince of Wales Northern Heritage Centre

As team lead, I formed a working group of maintenance, education, and exhibit design staff. We conducted brainstorming sessions on the look and feel, messaging, staff requirements, and visitor needs. I prepared an Exhibit Design Brief for presentation to the larger museum advisory group, which included a curatorial statement, project goals, budget, a schedule, and main messages.

For the initial planning and design, I created a 3D model of the lobby plan using SketchUp. The model provided a platform for our working group and museum staff to brainstorm, helping everyone feel included in the process. Throughout the project, I frequently adjusted the model, integrating staff feedback and presenting numerous furniture choices and alternative layouts for group consideration. I researched various options and gathered quotes from suppliers for lobby decor, furniture, and lighting to present to the working group. I liaised with an electrician to get quotes and plan how to connect lighting elements.

I also created a rough prototype, building a simple temporary wall using doors and testing furniture placement and signage. We considered factors such as ease of use, crowd management, line of sight, comfort, throughway, and movable objects for special events.

After the plan was finalized by the working group, staff were consulted, and it was signed-off from the director, I began the procurement process. As the model was to scale, it was also a helpful tool when working with contractors to obtain quotes. The model was based on digital and hand-rendered architectural plans, and I further verified the accuracy by measuring the physical space. I liaised with an architect to review egress and the general layout. I also coordinated with the government finance department to draft a construction contract for the display wall (advanced organizer). I worked closely with a contractor, specifying materials and other details. The display wall included storage, directional signage, a 3D map, a donation box, and a digital display. I also procured custom wooden benches, saving $8000 in shipping through negotiation.

This project affected approximately 30 staff throughout the building in several different departments. We created a plan that aimed to address everyone's concerns, better accommodate visitors, provide wayfinding, museum information, and add additional seating.